Ordering your Dressfrequently asked questions
Frequently Asked Questions
How long before the wedding should I order my dress?
Please allow at least 16 weeks from order to delivery.
Shorter delivery times are available upon request.
We advise you allow a minimum of 6 – 9 weeks for any alterations needed to your dress from your chosen seamstress
Do you offer bespoke design services?
We do not offer an online bespoke service. However we offer a bespoke service in our Rhodes Design Studio, please get in touch if you would like to make an appointment – email: email@example.com
What if I lose/gain weight?
We go to every effort to ensure your dress is the right fit. We will confirm your measurements before we go into production of your dress. However, it is also very easy to have the dress altered by a professional seamstress if you would like it to be a little more fitted.
Is the dress see-through at all?
Our dresses are designed to be worn with nude coloured underwear.
What does this dress feel like to touch?
We use exclusive laces and silks, so they feel amazing!
How is my dress made?
Your dress is handmade at our Kula Tsurdiu Design studio on the island of Rhodes, Greece. We deliver all over the EU, and internationally by request.
What happens next? – How to measure your body size
What happens next…
You’ve found your Dress!
Order your gown via our online store.
Congratulations on ordering your Kula Tsurdiu Gown.
Our accounts team will be in touch within 48 hours. Once we have received your order, we will check all the details and we will send you an email confirming estimated date of delivery, delivery address, fabric samples are available on request.
The process begins…
Our production team allocate the exclusive luxurious fabrics needed to make your gown.
Designed and made in our Greek Studio.
Your Kula Tsurdiu gown will be handmade in our Rhodes Design Studio by our experienced team of seamstresses.
Your Dress is complete.
Our team will be in touch to confirm your delivery address.
Your gown will undergo high grade in-house quality control to ensure that the fabrics and manufacturing are of the highest standard.
Packaged and ready to be dispatched…
It’s time for our team to pack your order at our studio, where it will then be dispatched via TNT/FEDEX. We deliver to brides throughout Europe! (International Brides outside of the EU – we’ll contact you to discuss courier fees and taxes).
Tracking your Wedding Dress…
You will receive tracking information from our team so you can track your precious package.
Shipping EU wide…
If you are located within the EU, your gown will be sent via TNT/FEDEX which takes between 3-4 business days to arrive.
We offer worldwide delivery. All international orders are sent via TNT/FEDEX. We will confirm how long your package will take to arrive and costs.
If you require help with ordering your gown you can phone us on +44 115 888 1442 or email firstname.lastname@example.org
Our Rhodes Designer Studio works on Tuesday-Friday 10am – 5pm European Standard Time
Shipping throughout the EU is a standard fee included in your order. Orders outside the EU, please contact us.
Currency, Duty and Taxes…
Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of the EU check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay.
Advice: When taking your measurements, it would be helpful to take them in front of a mirror wearing well fitted underwear and desired heel height. Please specify the bra brand and size if possible.
We prefer all measurements in centimetres if possible. We will confirm these measurements when you have made your order, to double check that you’ve ordered the most appropriate size.
If you have any questions or need any assistance email email@example.com and we’ll get back to you!
1. BUST – Over and around the fullest part of your bust – keep tape straight when going around the back.
2. WAIST – Around the smallest part of your waistline. (helpful to put elastic band or ribbon around the waist for a guide)
3. HIP – Circumference of the fullest part of your hips.
Terms and Conditions
Congratulations, you are beginning the exciting process of having a Kula Tsurdiu wedding gown! In order to fully understand the process, policies, and what you can expect from us, as well as what we expect from you, please read the following carefully.
Choosing your Design
Once you have chosen your dress, you will go through the order process as outlined on our online order form.
All dresses are paid for in total (100%).
Fittings / Alterations
As we are an online vendor, there are no fittings or alteration services available. All dresses will be made to the size in the original order and any alterations are the responsibility of the purchaser.
Once we have taken your order, we will begin making your dress to your order specification. We cannot accept returns or cancellations for any reason such as you changed your mind, called off the wedding, etc. no refunds will be given.
We understand how important a wedding gown is to a bride, and we are committed to making sure that you have a wonderful experience and LOVE your dress! If for any reason you are not satisfied with the finished dress, we are committed to working with you to remedy the issue. We believe that with patience and clear communication on both sides we can work together until you are 100% satisfied with your wedding gown.
Returns & Exchanges
As your dress is made to your order specifications we are unable to offer refunds. However we can offer to exchange to another of our designs if notified via email within 14 days from your initial order.
Kula Tsurdiu Online is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Kula Tsurdiu Online may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2020.
What we collect
We may collect the following information:
- Contact information including email address
- Demographic information such as postcode, preferences and interests
What we do with the information we gather
We require this information to understand your needs and provide you with a better service and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email email@example.com
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.