Terms & Conditionsfrequently asked questions
Terms and Conditions
Terms and Conditions
Congratulations, you are beginning the exciting process of having a Kula Tsurdiu wedding gown! In order to fully understand the process, policies, and what you can expect from us, as well as what we expect from you, please read the following carefully.
Choosing your Design
Once you have chosen your dress, you will go through the order process as outlined on our online order form.
All dresses/items over €450 can be paid in full or over two payments – 50% deposit and 50% final payment.
Fittings / Alterations
As we are an online vendor, there are no fittings or alteration services available. All dresses will be made to the size in the original order and any alterations are the responsibility of the purchaser.
Once we have taken your order, we will begin making your dress to your order specification. We cannot accept returns or cancellations for any reason such as you changed your mind, called off the wedding, etc. no refunds will be given.
We understand how important a wedding gown is to a bride, and we are committed to making sure that you have a wonderful experience and LOVE your dress! If for any reason you are not satisfied with the finished dress, we are committed to working with you to remedy the issue. We believe that with patience and clear communication on both sides we can work together until you are 100% satisfied with your wedding gown.
Returns & Exchanges
As your dress is made to your order specifications we are unable to offer refunds. However we can offer to exchange to another of our designs if notified via email within 7 days from your initial order.
Kula Tsurdiu Online is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Kula Tsurdiu Online may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2020.
What we collect
We may collect the following information:
- Contact information including email address
- Demographic information such as postcode, preferences and interests
What we do with the information we gather
We require this information to understand your needs and provide you with a better service and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email email@example.com
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.